{"id":45075,"date":"2026-06-29T14:07:41","date_gmt":"2026-06-29T06:07:41","guid":{"rendered":"https:\/\/ymca.org.hk\/service-policy\/"},"modified":"2026-07-15T12:05:47","modified_gmt":"2026-07-15T04:05:47","slug":"policy","status":"publish","type":"page","link":"https:\/\/ymca.org.hk\/en\/policy\/","title":{"rendered":"Service Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"45075\" class=\"elementor elementor-45075 elementor-35229\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f901e50 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"f901e50\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ea9b71b\" data-id=\"1ea9b71b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5495c4ef elementor-widget elementor-widget-heading\" data-id=\"5495c4ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48790d5a elementor-widget elementor-widget-ld_breadcrumb\" data-id=\"48790d5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ld_breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"lqd-breadcrumb-wrapper\"><nav role=\"navigation\" aria-label=\"Breadcrumbs\" class=\"breadcrumbs\"><ol class=\"breadcrumb reset-ul inline-nav inline-ul comma-sep-li\"><li class=\"breadcrumb-item active\"><a href=\"https:\/\/ymca.org.hk\/en\/\" rel=\"home\"><span>Home<\/span><\/a><\/li><\/ol><\/nav><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-1f28a19 e-flex e-con-boxed e-con e-parent\" data-id=\"1f28a19\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-315cc9a elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"315cc9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-6a573144533aa\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h6 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h6\"  > To safeguard the rights and safety of the public and our members, the YMCA consistently complies with service policies and user safety standards. These policies are available on our website for public review.<\/h6>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67a06a7 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"67a06a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"108660391\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1086603911\" data-tab-title-id=\"e-n-tab-title-1086603911\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1086603911\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tService Quality Standards\uff08SQS\uff09\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1086603912\" data-tab-title-id=\"e-n-tab-title-1086603912\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1086603912\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tPolicy Against Sexual Harassment\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1086603913\" data-tab-title-id=\"e-n-tab-title-1086603913\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1086603913\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tChild Protection Policy\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1086603914\" data-tab-title-id=\"e-n-tab-title-1086603914\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1086603914\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tMembership Policy\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1086603911\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1086603911\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-d7d0715 e-con-full e-flex e-con e-child\" data-id=\"d7d0715\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ae58a6 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"8ae58a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-6a573144539db\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h6 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h6\"  > The Service Performance Monitoring System is established jointly by the Social Welfare Department and the social welfare sector for assessing the service performance of subvented units through the relevant requirements stipulated in the Funding and Service Agreement, including Essential Service Requirements, Output and Outcome Standards, as well as 16 Service Quality Standards.<\/h6>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0d6c61 elementor-align-center elementor-widget elementor-widget-ld_button\" data-id=\"c0d6c61\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_mobile&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"ld_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/ymca.org.hk\/en\/policy\/sqs\/\"class=\"elementor-button btn btn-solid btn-custom-size btn-icon-shaped btn-has-label\"\t\t\t>\n\t\t\t\t\t\t\t\t\t<span data-text=\"Service Quality Standards\uff08SQS\uff09\" class=\"btn-txt\">\n\t\t\t\t\t\tService Quality Standards\uff08SQS\uff09\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1086603912\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1086603912\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-31caa70 e-con-full e-flex e-con e-child\" data-id=\"31caa70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b8e08e5 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"b8e08e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-6a5731445571d\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h6 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h6\"  > To ensure that all staff, members, and participants in activities, and provide or receive services in an environment free from sexual harassment. In the event of sexual harassment, anyone has the right to lodge a complaint, which will be handled by the association in accordance with the procedures and steps outlined in this policy.<\/h6>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cdd057 elementor-align-center elementor-widget elementor-widget-ld_button\" data-id=\"2cdd057\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_mobile&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"ld_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/ymca.org.hk\/policy\/sexual_harassment\/\"class=\"elementor-button btn btn-solid btn-custom-size btn-icon-shaped btn-has-label\"\t\t\t>\n\t\t\t\t\t\t\t\t\t<span data-text=\"Policy Against Sexual Harassment (Policy in Chinese version only)\" class=\"btn-txt\">\n\t\t\t\t\t\tPolicy Against Sexual Harassment (Policy in Chinese version only)\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1086603913\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1086603913\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-c054844 e-con-full e-flex e-con e-child\" data-id=\"c054844\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a99a3f9 elementor-align-center elementor-widget elementor-widget-ld_button\" data-id=\"a99a3f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_mobile&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"ld_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/ymca.org.hk\/policy\/child_protection\/\"class=\"elementor-button btn btn-solid btn-custom-size btn-icon-shaped btn-has-label\"\t\t\t>\n\t\t\t\t\t\t\t\t\t<span data-text=\"Child Protection Policy (Policy in Chinese version only)\" class=\"btn-txt\">\n\t\t\t\t\t\tChild Protection Policy (Policy in Chinese version only)\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1086603914\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1086603914\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-8528d32 e-con-full e-flex e-con e-child\" data-id=\"8528d32\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06b277c elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"06b277c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-6a57314456fe6\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h6 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h6\"  > We are committed to maintaining a robust membership system that clearly outlines members' rights and responsibilities. Our policies cover membership registration, withdrawal, termination, as well as the distribution and use of membership cards.<\/h6>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eed3e49 elementor-align-center elementor-widget elementor-widget-ld_button\" data-id=\"eed3e49\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_mobile&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"ld_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/ymca.org.hk\/en\/member-volunteer-corporate-support\/member\/membershippolicy\/\"class=\"elementor-button btn btn-solid btn-custom-size btn-icon-shaped btn-has-label\"\t\t\t>\n\t\t\t\t\t\t\t\t\t<span data-text=\"Membership Policy\" class=\"btn-txt\">\n\t\t\t\t\t\tMembership Policy\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-40e800d2 e-con-full e-flex e-con e-parent\" data-id=\"40e800d2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Service Policy Home To safeguard the rights and safety of the public and our members, the YMCA consistently complies with service policies and user safety standards. These policies are available on our website for public review. Service Quality Standards\uff08SQS\uff09 Policy Against Sexual Harassment Child Protection Policy Membership Policy The Service Performance Monitoring System is established [&hellip;]<\/p>\n","protected":false},"author":155,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-45075","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ymca.org.hk\/en\/wp-json\/wp\/v2\/pages\/45075","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ymca.org.hk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ymca.org.hk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ymca.org.hk\/en\/wp-json\/wp\/v2\/users\/155"}],"replies":[{"embeddable":true,"href":"https:\/\/ymca.org.hk\/en\/wp-json\/wp\/v2\/comments?post=45075"}],"version-history":[{"count":13,"href":"https:\/\/ymca.org.hk\/en\/wp-json\/wp\/v2\/pages\/45075\/revisions"}],"predecessor-version":[{"id":45106,"href":"https:\/\/ymca.org.hk\/en\/wp-json\/wp\/v2\/pages\/45075\/revisions\/45106"}],"wp:attachment":[{"href":"https:\/\/ymca.org.hk\/en\/wp-json\/wp\/v2\/media?parent=45075"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}