{"id":16032,"date":"2024-07-09T17:43:37","date_gmt":"2024-07-09T09:43:37","guid":{"rendered":"http:\/\/ymca.org.hk\/faq\/"},"modified":"2025-08-26T12:50:48","modified_gmt":"2025-08-26T04:50:48","slug":"faq","status":"publish","type":"page","link":"https:\/\/ymca.org.hk\/en\/member-volunteer-corporate-support\/member\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16032\" class=\"elementor elementor-16032 elementor-16001\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7787134 e-flex e-con-boxed e-con e-parent\" data-id=\"7787134\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0bf1225 elementor-widget elementor-widget-heading\" data-id=\"0bf1225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Personal Data<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c59b3ef elementor-widget elementor-widget-spacer\" data-id=\"c59b3ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9609918 elementor-widget elementor-widget-ld_accordion\" data-id=\"9609918\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ld_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"accordion accordion-sm accordion-side-spacing accordion-title-bg-transparent accordion-active-has-fill\" id=\"accordion-6a378d1f777d2\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item panel \">\n\n\t\t\t\t<div class=\"accordion-heading\" id=\"heading-1571\">\n\t\t\t\t<h4 class=\"accordion-title  tabindex=\"-1\">\t\t\t\t\t<a class=\"collapsed\" data-toggle=\"collapse\" data-bs-toggle=\"collapse\"\n                    tabindex=\"0\"\n\t\t\t\t\tdata-parent=\"#accordion-6a378d1f777d2\" data-bs-parent=\"#accordion-6a378d1f777d2\" href=\"#collapse-1571\" data-target=\"#collapse-1571\" data-bs-target=\"#collapse-1571\"\n\t\t\t\t\taria-expanded=\"false\" aria-controls=\"collapse-1571\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-title-txt\">Q\uff1aWhy do I have to provide my personal data on the application form? How can I change my data if I need to?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-expander\"><i class=\"lqd-icn-ess icon-ion-ios-arrow-down\"><\/i><i class=\"lqd-icn-ess icon-ion-ios-arrow-up\"><\/i><\/span>\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\t\t\t\t<\/div>\n\n\t\t\t\t<div id=\"collapse-1571\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordion-6a378d1f777d2\" aria-labelledby=\"heading-1571\">\n\n\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t<p><span style=\"font-size: 18px;\">A\uff1aAll personal data collected is used by the Association for identification and statistical purposes only. This data enables us to provide customised activities and benefits to our members. Chinese YMCA of Hong Kong undertakes to comply with the requirements of Hong Kong\u2019s Personal Data (Privacy) Ordinance to ensure that any personal data held in our possession is fully accurate and securely kept. The personal information of members (including names, email addresses and so on) may be used by Chinese YMCA of Hong Kong for the purposes of sending organisational updates, fundraising appeals, event invitations, surveys and other communication and marketing materials to members via telephone, post and\/or electronic mail. If a member does not wish to receive any communication from the Association, we request that members email their full names (in both Chinese and English), together with their membership number and telephone number to our Corporate Development and Communications Department at <a href=\"mailto:member@ymca.org.hk\">member@ymca.org.hk<\/a>. If you wish to make any further enquiries, please contact us directly at 2783 3370. If members wish to access or make corrections to their personal data, please download and fill in the \u201c<a title=\"\u5728\u65b0\u8996\u7a97\u958b\u555f\" href=\"http:\/\/ymca.org.hk\/wp-content\/uploads\/2024\/07\/personal_info_update.pdf\" target=\"_blank\" rel=\"noopener\">Download Personal Information Update Form<\/a>\u201d, then scan the completed form and send it by email to <a href=\"mailto:member@ymca.org.hk\">member@ymca.org.hk<\/a>; fax it to 2783 3328; mail it to the Corporate Development and Communications Department, 5\/F, Administration Building, 23 Waterloo Road, Kowloon; or personally hand it to the appropriate staff member at any YMCA service unit.<\/span><\/p>\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-item panel \">\n\n\t\t\t\t<div class=\"accordion-heading\" id=\"heading-1572\">\n\t\t\t\t<h4 class=\"accordion-title  tabindex=\"-1\">\t\t\t\t\t<a class=\"collapsed\" data-toggle=\"collapse\" data-bs-toggle=\"collapse\"\n                    tabindex=\"0\"\n\t\t\t\t\tdata-parent=\"#accordion-6a378d1f777d2\" data-bs-parent=\"#accordion-6a378d1f777d2\" href=\"#collapse-1572\" data-target=\"#collapse-1572\" data-bs-target=\"#collapse-1572\"\n\t\t\t\t\taria-expanded=\"false\" aria-controls=\"collapse-1572\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-title-txt\">Q\uff1aWhy should I provide my date of birth (DOB)?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-expander\"><i class=\"lqd-icn-ess icon-ion-ios-arrow-down\"><\/i><i class=\"lqd-icn-ess icon-ion-ios-arrow-up\"><\/i><\/span>\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\t\t\t\t<\/div>\n\n\t\t\t\t<div id=\"collapse-1572\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordion-6a378d1f777d2\" aria-labelledby=\"heading-1572\">\n\n\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t<p><span style=\"font-size: 18px;\">A\uff1aWe would provide different activities news and benefits to members according to their age. Moreover, we must provide our members\u2019 DOBs while applying for activities insurance.<\/span><\/p>\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-item panel \">\n\n\t\t\t\t<div class=\"accordion-heading\" id=\"heading-1573\">\n\t\t\t\t<h4 class=\"accordion-title  tabindex=\"-1\">\t\t\t\t\t<a class=\"collapsed\" data-toggle=\"collapse\" data-bs-toggle=\"collapse\"\n                    tabindex=\"0\"\n\t\t\t\t\tdata-parent=\"#accordion-6a378d1f777d2\" data-bs-parent=\"#accordion-6a378d1f777d2\" href=\"#collapse-1573\" data-target=\"#collapse-1573\" data-bs-target=\"#collapse-1573\"\n\t\t\t\t\taria-expanded=\"false\" aria-controls=\"collapse-1573\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-title-txt\">Q\uff1aWhy do I need to provide my contact number, email and correspondence address?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-expander\"><i class=\"lqd-icn-ess icon-ion-ios-arrow-down\"><\/i><i class=\"lqd-icn-ess icon-ion-ios-arrow-up\"><\/i><\/span>\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\t\t\t\t<\/div>\n\n\t\t\t\t<div id=\"collapse-1573\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordion-6a378d1f777d2\" aria-labelledby=\"heading-1573\">\n\n\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t<p><span style=\"font-size: 18px;\">A\uff1aFrom time to time there are changes to Association programme schedules or details, and YMCA staff will need to contact and inform the programme participants. Members are also kept up to date with the latest YMCA news, offers and benefits via SMS, email and by post.<\/span><\/p>\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ed57915 e-flex e-con-boxed e-con e-parent\" data-id=\"ed57915\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f568928 elementor-widget elementor-widget-heading\" data-id=\"f568928\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Purpose of Membership Card\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19a9eb6 e-flex e-con-boxed e-con e-parent\" data-id=\"19a9eb6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-573e1c6 elementor-widget elementor-widget-spacer\" data-id=\"573e1c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f06cc8 e-flex e-con-boxed e-con e-parent\" data-id=\"7f06cc8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14e5d03 elementor-widget elementor-widget-ld_accordion\" data-id=\"14e5d03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ld_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"accordion accordion-sm accordion-side-spacing accordion-title-bg-transparent accordion-active-has-fill\" id=\"accordion-6a378d1f77fd8\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item panel \">\n\n\t\t\t\t<div class=\"accordion-heading\" id=\"heading-2191\">\n\t\t\t\t<h4 class=\"accordion-title  tabindex=\"-1\">\t\t\t\t\t<a class=\"collapsed\" data-toggle=\"collapse\" data-bs-toggle=\"collapse\"\n                    tabindex=\"0\"\n\t\t\t\t\tdata-parent=\"#accordion-6a378d1f77fd8\" data-bs-parent=\"#accordion-6a378d1f77fd8\" href=\"#collapse-2191\" data-target=\"#collapse-2191\" data-bs-target=\"#collapse-2191\"\n\t\t\t\t\taria-expanded=\"false\" aria-controls=\"collapse-2191\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-title-txt\">Q\uff1aWhat is the purpose of the membership card?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-expander\"><i class=\"lqd-icn-ess icon-ion-ios-arrow-down\"><\/i><i class=\"lqd-icn-ess icon-ion-ios-arrow-up\"><\/i><\/span>\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\t\t\t\t<\/div>\n\n\t\t\t\t<div id=\"collapse-2191\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordion-6a378d1f77fd8\" aria-labelledby=\"heading-2191\">\n\n\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t<p class=\"answer_member_faq\"><span style=\"font-size: 18px;\">A\uff1aMembers must show their membership card in order to participate in YMCA activities and use YMCA services or facilities. Furthermore, members can enjoy benefits by presenting their valid membership cards.<\/span><\/p>\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-item panel \">\n\n\t\t\t\t<div class=\"accordion-heading\" id=\"heading-2192\">\n\t\t\t\t<h4 class=\"accordion-title  tabindex=\"-1\">\t\t\t\t\t<a class=\"collapsed\" data-toggle=\"collapse\" data-bs-toggle=\"collapse\"\n                    tabindex=\"0\"\n\t\t\t\t\tdata-parent=\"#accordion-6a378d1f77fd8\" data-bs-parent=\"#accordion-6a378d1f77fd8\" href=\"#collapse-2192\" data-target=\"#collapse-2192\" data-bs-target=\"#collapse-2192\"\n\t\t\t\t\taria-expanded=\"false\" aria-controls=\"collapse-2192\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-title-txt\">Q\uff1aWhat should I do if I lose my membership card?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-expander\"><i class=\"lqd-icn-ess icon-ion-ios-arrow-down\"><\/i><i class=\"lqd-icn-ess icon-ion-ios-arrow-up\"><\/i><\/span>\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\t\t\t\t<\/div>\n\n\t\t\t\t<div id=\"collapse-2192\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordion-6a378d1f77fd8\" aria-labelledby=\"heading-2192\">\n\n\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t<p><span style=\"font-size: 18px;\">A\uff1aLife and Supporting members can apply for a replacement membership card free of charge through the Association\u2019s Corporate Development and Communications Department at 5\/F, Administration Building, 23 Waterloo Road, Kowloon. Other members will need to pay HK$10 to obtain a replacement membership card. The validity period for the replacement membership card will remain unchanged.<\/span><\/p>\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-46b511f8 e-con-full e-flex e-con e-parent\" data-id=\"46b511f8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Personal Data Q\uff1aWhy should I provide my date of birth (DOB)? A\uff1aWe would provide different activities news and benefits to members according to their age. Moreover, we must provide our members\u2019 DOBs while applying for activities insurance. Q\uff1aWhat is the purpose of the membership card? A\uff1aMembers must show their membership card in order to participate [&hellip;]<\/p>\n","protected":false},"author":155,"featured_media":0,"parent":16034,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-16032","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ymca.org.hk\/en\/wp-json\/wp\/v2\/pages\/16032","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ymca.org.hk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ymca.org.hk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ymca.org.hk\/en\/wp-json\/wp\/v2\/users\/155"}],"replies":[{"embeddable":true,"href":"https:\/\/ymca.org.hk\/en\/wp-json\/wp\/v2\/comments?post=16032"}],"version-history":[{"count":20,"href":"https:\/\/ymca.org.hk\/en\/wp-json\/wp\/v2\/pages\/16032\/revisions"}],"predecessor-version":[{"id":31819,"href":"https:\/\/ymca.org.hk\/en\/wp-json\/wp\/v2\/pages\/16032\/revisions\/31819"}],"up":[{"embeddable":true,"href":"https:\/\/ymca.org.hk\/en\/wp-json\/wp\/v2\/pages\/16034"}],"wp:attachment":[{"href":"https:\/\/ymca.org.hk\/en\/wp-json\/wp\/v2\/media?parent=16032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}